Contact
We answer within 5 business days. For data-rights requests, within 30 days (GDPR Art. 12).
Who to write to
| What | Where | Notes |
|---|---|---|
| Privacy, and any data right — access, deletion, correction, objection, portability | muso27723@gmail.com | You can also do it yourself without writing to us — see your data |
| Security — a vulnerability, or something that looks like a leak | muso27723@gmail.com | Please give us a way to reproduce it. We do not run a bounty programme |
| Refunds and billing | Your Paddle receipt, or muso27723@gmail.com | Paddle is the merchant of record — the receipt route is faster. See refund policy |
| Anything else — a bug, a platform that broke, a question | muso27723@gmail.com | Tell us the video platform and what you expected to see |
Who we are
- Legal entity: To be confirmed before launch
- Address: To be confirmed before launch
- EU representative (GDPR Art. 27): To be confirmed before launch
These are the same details as in the privacy policy — they come from one place in our code, so they cannot drift apart.
What we cannot help with
- Netflix, YouTube or Chrome accounts. We are not affiliated with any of them and have no access to your account there.
- Translation requests. Korwid is a tool, not a translation service.